FAQ's

Which account number should I use, my old one or the one on the coupon with all the extra numbers?

Answer: Please use the number on the coupon to ensure your payment is posted properly.

Do I have to send it to Las Vegas or can I bring it to the office?

Answer: A key factor in the decision to switch to the lock box service was to better utilize staff time.

Therefore, it is preferred that payments be sent to the address that is printed on the coupon

(CRHA, P.O. Box 94766, Las Vegas, NV 89193-4766).

I already set up automatic, on-line payments through my bank. Do I need to do anything?

Answer: Please take a moment to review your account information to ensure that the 16 digit account

number is used to reference your account for accurate posting of your payment. While it is possible

for the lock box service to cross reference your information, using the account number they have

printed on your coupon will ensure the most efficient and timely posting of your payment.

I made a payment but it didn't get posted to my account. What do I do now?

Answer: Call the office at 746-1499. Please have the reference number or check number provided

by your bank and the date the payment was withdrawn from your account to assist staff with tracing your payment.

Why does the first coupon have a different amount than the remaining three?

Answer: The $5 difference in amounts is due to a $1 ombudsman's fee charged by the State of Nevada

and $4 mandated by Washoe County for PCE tax (ground water clean-up). Historically, CRHA has

always posted these charges to the first quarter of the yearly assessments.